Return and Refund Policy
- Return and Cancellation Policies
- Please note that we have no control of the handling of shipping/delivery/customs of the product, and that we take no responsibility of damages that they themselves have caused upon the product. We do however take into consideration if the damage is high and is in a state that it cannot be used, then we will refund or re-deliver same product to you without additional cost.
- To get an address for returning your faulty products contact admin@zimetra.com.
- We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
- We also do not make refunds for Ebooks at any particular time as they are digital products and if in any case, a link or the document is not working you can contact admin@zimetra.com and request a new link for the digital product.
Changes to a Pending Order - We cannot change orders for customers. We will cancel your order and you may place a new order with the correct items.
If you need to add, remove, or replace an item, please contact us via email on admin@zimetra.com to cancel your order before it is shipped and within 48 hours of placing it and place a new order with the desired items. If your order has already been shipped, then we cannot make any changes to your order.
Multiple orders, even if placed on the same day, cannot be combined.
Changes to a pending order’s shipping address - We ship orders to the address provided in the order. If you need to change the shipping address of a placed order, please contact admin@zimetra.com to cancel your order, and then place place a new order with the correct address. For the security of our customers, we do not adjust or alter shipping addresses after a transaction has been completed.
Splitting a Shipment - Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Canceling an Order - Orders may be cancelled within 48 hours of original order or until the order is shipped, whichever happens first. To cancel your order, contact admin@zimetra.com. If notice of cancellation is given after a shipping email is sent to you notifying that its in the mail, the order cannot be cancelled since its already in the mail.